You may have heard of Claude Code via an excited spiel from someone at work or a friend on the weekend.

But as an ops or customer experience leader - what can it actually do?

This will be a practical session focused on rolling up our sleeves and seeing how CX / Ops leaders can:

Make the case for using agentic coding tools at work
Open up a terminal and get Claude Code installed
Use Claude Code (or other tools) to perform large analysis, create reports with Notion or Google slides, manage your team, ship updates to features and more!
Use practical templates and skills to rapidly get started and get value

It'll be a hands-on, demo-driven hour with time for audience questions. You'll be led along the journey by Vicky Firth (Founding Customer Experience Lead, Granola) and Robbie Tilleard (General Manager EMEA, Lorikeet)

Whether you're conducting CSAT analysis, looking for gaps in your knowledge base, trying to understand what product/tech teams are up to or the 1000 other challenges that take up your day-to-day you’ll leave with concrete next steps and sample templates to implement. And hopefully, some friends to help on the journey too!

Event will be in the Old St Hoxton area. We'll confirm exact location closer to the date. Free drinks / food provided.

About Granola

Granola is the AI notepad for people in back-to-back meetings. We are proudly London founded, have raised $60m+ by top investors, and actively looking for great talent to join us.

About Lorikeet

Helping customers quickly and clearly can be tough - especially for companies with tricky questions and high standards. Hiring more people doesn't fix the problem and basic chatbots that only repeat help articles do not help.

Lorikeet has raised over $50m+ to build the universal concierge that easily handles tasks like finding information, taking action, and fully resolving customer issues. Customers wait seconds, instead of days. We work with fast-growing companies (like Taptap Send, Airwallex, Juniper, Self, Metaview, and QBE) across finance, healthcare, and regulated industries that care deeply about their customers.

Claude Code for Customer and Ops Leaders