We’re thrilled to invite you to our second Seattle chapter of Women of Customer Success event brought to you by Salesforce and the Salesforce Women's Network.

Please join us at 5:30pm on June 4th at Salesforce’s beautiful Data1 office for an engaging panel with Q&A followed by a guided workshop & networking session.

What this event is about

We all know the traditional profile of a stellar Customer Success Manager: high empathy, exceptional relationship builder, master of the Business Review. But the ground beneath us is shifting. With the rapid integration of AI into our tech stacks and daily workflows, industry expectations are changing fast. What hiring managers and management are looking for when bringing in new talent and promoting from within doesn’t look the same as it used to.

If you’ve been wondering what your new narrative should be in the CS space given the AI boom, this evening is for you. Maybe you’re feeling a little behind the curve. Maybe you’re using AI, but you’re not sure if it’s enough. Or, maybe you’re simply unsure how to pitch yourself in this new environment. Let’s come together to discuss how AI is reshaping our roles, hiring expectations, and the future of our field.

We aren’t just going to theorize. After the panel, we’ll roll up our sleeves for a hands-on working session turning AI talk into practical application.

Who this event is for

Ambitious CSMs who want to stay ahead of the curve and future-proof their careers.
CS Managers and Leaders trying to understand how to guide their teams through this technological shift.
Anyone in CS who is curious about AI but feels overwhelmed by where to start in their actual day-to-day work.
Women in tech who value warm, peer-to-peer learning over corporate jargon.

Agenda

5:30–6:00 PM: Arrival and welcome drinks

6:00–6:40 PM: Panel with Customer Success Leaders

6:45–7:30 PM: Guided workshop - AI narratives & prompt design

7:35–8:00 PM: Networking and conversation

Space is limited, and this is an event you won't want to miss.

Secure your spot, grab your laptop, and let's build the future of CS together. 👇

A big thank you to Salesforce and the Salesforce Women's Network for continuing to support the growth of the Women of Customer Success community in Seattle!

Women of Customer Success Seattle: Evolving Your CS Narrative: Navigating the AI Shift Together